Practice Partner FAQ
How does HarborLight support my practice?
We act as a local clinical extension of your team, managing the complex documentation and continuous monitoring required for CCM and RPM programs. We handle the time-intensive coordination, allowing you to focus on direct patient care while securing recurring clinic revenue.
Who are the ideal patients for these programs?
Geriatric patients with two or more chronic conditions (for CCM) or patients requiring physiological data tracking (for RPM) are ideal. We specialize in high-risk seniors who benefit from frequent clinical touchpoints to prevent hospitalizations.
What programs and services are supported?
We support a full suite of CMS-approved services including Chronic Care Management (CCM), Complex CCM (CCCM), Principal Care Management (PCM), Remote Patient Monitoring (RPM), Remote Therapeutic Monitoring (RTM), and the new Advanced Primary Care Model (APCM).
How will this impact our current workflow and workload?
The impact is minimal. Our clinical staff handles the enrollment, monthly monitoring, and documentation. We deliver concise reports into your existing workflow, identifying only the concerns that require physician intervention, effectively reducing your staff's administrative burden.
What are the financial risks and reimbursement details?
There is no upfront financial risk. HarborLight operates on a performance-based partnership. We provide all necessary technology and staffing. The practice bills CMS directly using established CPT codes, creating a predictable, recurring revenue stream without capital investment.
How do you address compliance, Stark Law, and Anti-Kickback?
Our partnership is structured to strictly adhere to all OIG, Stark Law, and Anti-Kickback regulations. Services are provided under the physician's general supervision as permitted by CMS. We use clean, transparent billing practices and maintain rigorous documentation for audit readiness.
Do you work with assisted living and private patients?
Yes. Our local teams are uniquely positioned to support patients in assisted living facilities and private residences. We coordinate directly with facility staff and families to ensure monitoring compliance and care plan adherence where traditional practices often struggle to reach.
What happens when an urgent clinical concern arises?
Urgent alerts identified through monitoring or patient touchpoints are immediately escalated to your designated clinical contact. We provide the real-time data needed for your team to make informed triage decisions quickly, often preventing an ER visit.
How do we get started?
Getting started is straightforward. We conduct a brief practice assessment to identify eligible patients and integrate our coordination tools into your workflow. Contact our provider relations team today to schedule an initial consultation and clinical overview.